AuraDB Fundamentals ›Operations
Further Steps

AuraDB Fundamentals

Introduction to Neo4j Aura

Getting Started

Tools

Operations

Further Steps

Further steps with Neo4j Aura

You have learned how to enable basic security features and access logs in Neo4j Aura.

In this lesson, you will learn about:

  • Getting support for Neo4j Aura

  • Service Level Agreements (SLAs)

  • Additional resources to continue your learning journey

Accessing support

Neo4j provides several support channels depending on your Aura tier:

Support options by tier:

  • Aura Free: Community-based support through the Neo4j Community Forum

  • Aura Professional: Best-effort support (no formal SLA)

  • Aura Business Critical: Enhanced support with faster response times

  • Aura Virtual Dedicated Cloud: 24x7 premium support with one-hour response time for critical issues

Contacting support

To get help with your Aura instance:

  1. Support Portal: Submit questions, report issues, and request features through the Neo4j Customer Success Support Portal

  2. Email: Send requests to aura-support@neo4j.com (automatically creates a support ticket)

  3. Community Forum: Ask questions at community.neo4j.com

  4. Discord: Join the Neo4j Discord server for community discussions

Service Level Agreements (SLAs)

SLAs define the availability guarantees for your Aura instance:

Tier Availability Target Service Credits

Free

No SLA

None

Professional

No formal SLA

None

Business Critical

99.95% uptime

10% credit (99.0-99.95%), 25% credit (<99.0%)

Virtual Dedicated Cloud

99.95% uptime

10% credit (99.0-99.95%), 25% credit (<99.0%)

For full SLA details, see the Neo4j Service Level Agreement.

Continuing your learning

Explore the following resources to continue learning:

Additional resources

Finding learning paths

Access the guided learning paths directly from your Aura console:

5 learning center

Sample projects and resources

After launching one of the available sample projects, use them to practice your GraphAcademy obtained skills.

Neo4j GitHub and VS Code extension

Check out the Neo4j GitHub repository for sample projects and additional resources: https://github.com/neo4j

Find the Visual Studio Code extension for Neo4j here: https://marketplace.visualstudio.com/items?itemName=neo4j-extensions.neo4j-for-vscode

Getting started resources

After launching your Aura console, access these resources directly from the Get Started menu:

5 further resources

Check your understanding

Understanding Support and SLAs

Which Aura tiers offer a 99.95% uptime SLA?

  • ❏ Aura Free only

  • ❏ Aura Professional only

  • ✓ Aura Business Critical and Virtual Dedicated Cloud

  • ❏ All Aura tiers

Hint

SLAs with uptime guarantees and service credits are only available on enterprise-level tiers designed for production workloads.

Solution

The correct answer is Aura Business Critical and Virtual Dedicated Cloud.

Aura Free has no SLA, and Aura Professional has best-effort support without a formal SLA. Only Business Critical and Virtual Dedicated Cloud tiers offer the 99.95% uptime guarantee with service credits (10% for 99.0-99.95% uptime, 25% for below 99.0%).

Summary

In this lesson, you learned about:

  • Getting support - Support channels vary by tier, from community support (Free) to 24x7 premium support (Virtual Dedicated Cloud)

  • Service Level Agreements - Business Critical and Virtual Dedicated Cloud tiers offer 99.95% uptime guarantees with service credits

  • Learning resources - Documentation, GraphAcademy courses, community forum, and sample projects

Congratulations on completing the Aura Fundamentals course!

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